Dell box hasn't arrived it. They delivered it to Richmond. I specifically told them to ship it here.
I have a huge urge to cover my face with my hands in disgust.
2 comments:
Anonymous
said...
I don't know how to feel about Dell. They have nice and speedy customer service, but if their stuff didn't have so many problems, we wouldn't need customer service so much.
Getting them to either send another box or getting it shipped here was ridiculous.
In total, it took about 5 calls and 3 hours. A couple times to dell (apparently it is a technical issue, not a customer issue. bounced a couple of times) , once to purolator (Dell told me that I was to call purolator and get it shipped back. I asked if I had the authorization to do this. Dell said yes. Purolator said no.) , and then to dell again (I managed to convince the dell rep to call the purolator line. I was on hold for about 30 minutes while the rep was trying to get the other rep to do the deal.)
I've decided to just buy a new desktop from ncix or something.
2 comments:
I don't know how to feel about Dell. They have nice and speedy customer service, but if their stuff didn't have so many problems, we wouldn't need customer service so much.
Getting them to either send another box or getting it shipped here was ridiculous.
In total, it took about 5 calls and 3 hours. A couple times to dell (apparently it is a technical issue, not a customer issue. bounced a couple of times) , once to purolator (Dell told me that I was to call purolator and get it shipped back. I asked if I had the authorization to do this. Dell said yes. Purolator said no.) , and then to dell again (I managed to convince the dell rep to call the purolator line. I was on hold for about 30 minutes while the rep was trying to get the other rep to do the deal.)
I've decided to just buy a new desktop from ncix or something.
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